Frequently Asked Questions

Get answers to common questions about Hair Wash.

Frequency depends on hair type, scalp condition and lifestyle. Oily scalps may benefit from weekly washes, normal hair every 1–2 weeks, and dry or treated hair every 2–4 weeks. Our therapists recommend personalized plans during consultation.

We use gentle, colour-safe products for coloured or chemically-treated hair. Immediate fading is minimized, but avoid harsh shampoos and hot water. Inform your stylist about recent treatments so we can select appropriate, protective formulas and techniques.

Most Hair Wash services take 20–35 minutes, including consultation, scalp massage and gentle towel dry. Additional treatments or conditioning masks may extend the time. We'll confirm duration when booking based on chosen options.

Yes. We offer hypoallergenic, fragrance-free and pH-balanced options designed for sensitive scalps. Tell us about allergies or reactions; we'll choose calming, dermatologist-recommended products and perform a quick patch or scalp check when necessary.

Absolutely. Hair Wash pairs well with facials, head massages, conditioning masks and styling services. We can create a tailored package to maximize relaxation and hair benefits—ask our team to recommend combos and time savings.

Arrive with dry, detangled hair if possible and avoid heavy styling products. Inform us about recent chemical treatments, allergies, or scalp issues. Allow time for consultation and communicate preferences for pressure, temperature, and product scent.